By Paul Thurrott
Publication Date: 2025-12-15 15:46:00
Copilot may be the least respected AI in Big Tech, but Microsoft AI chief Mustafa Suleyman continues to impress. He’s the Phil Spencer of AI, a plain-spoken and honest human being who in this case succeeds at making sense of AI in ways that anyone can understand and with little of the robotic coldness we see in Sam Altman and other AI leaders. In a world shifting inexorably to AI capabilities and workloads, he may be Microsoft’s greatest single asset.
I’m serious. Suleyman is the antidote to a very real problem: Big Tech’s incessant over-marketing of AI, over-spending on AI infrastructure, and over-promising of capabilities that are in no way ready for prime time are undermining customer trust. Microsoft, sadly, is no stranger to trust problems. But it seems a bit tone-deaf to this reality, and its heavy-handed AI push is alienating customers, eroding trust further.
This is unfortunate because we’re inundated by new AI models and the useful new capabilities…
