Microsoft 365 Copilot and the end of the single-model era in enterprise AI

[Editor’s Note: Agents of Transformation is an independent GeekWire series, underwritten by Accenture, exploring the adoption and impact of AI and agents. See coverage of our related event.]

Using an AI model still comes with an unspoken asterisk: Verify before you act. Fact-check it. Google it. Ask a colleague. The burden of accuracy has always landed on the human at the end of the day. But Microsoft thinks it has a way to shift that burden — have two AIs keep tabs on each other.

In an era when workforce tasks are increasingly being handled by AI agents, this multi-model strategy now reaches into something human workers assumed was theirs alone: the judgment call. The human-in-the-loop had long been the one non-negotiable in AI workflows. Microsoft’s approach doesn’t eliminate it, but it does raise the question of how much of that role…