By Business Wire
Publication Date: 2026-03-24 11:30:00
Clinician-validated AI intake reduces documentation burden and improves virtual care efficiency
CHICAGO, March 24, 2026–(BUSINESS WIRE)–KeyCare, the only national Epic-based virtual care group, today announced the deployment of NVIDIA’s Nemotron large language model in production to power its AI-driven patient intake agent. KeyCare selected Nemotron for its strong reasoning performance, consistency, and suitability for real-world clinical workflows.
KeyCare’s Intake Agent, which is embedded in KeyCare’s virtual waiting room, adapts in real time based on the patient’s reason for visit, summarizing clinically relevant information in Epic before the encounter begins. Patients engage with the agent while waiting, enabling clinicians to focus their time on assessment and care. The solution is live across KeyCare’s clinical operations and is delivering measurable improvements in provider efficiency and the visit experience. For common urgent care visits such as upper respiratory infections and urinary tract infections, early results show a 15–30% improvement in provider efficiency when the agent is used. KeyCare continues to refine the intake agent across additional high-volume conditions.
“At most virtual care organizations, clinicians still do the majority of intake and documentation themselves, or rely on medical assistants to conduct intake,” said KeyCare’s Chief Medical Officer Carrie Nelson, MD. “By using technology, we’re shifting that…
