By @iTnews_au
Publication Date: 2025-12-14 19:37:00
James Cook University is introducing generative AI to various parts of its ServiceNow platform, used by 10 business units across the institution.
Photo credit: James Cook University
Anthony Warrell, head of the IT helpdesk team, told a ServiceNow digital summit on AI readiness that the work aligns with a wider AI Everywhere initiative backed by Vice-Chancellor Simon Biggs.
“We have been exploring AI as a way to modernize services…
