Today, we’re announcing Amazon Connect Health, a purpose-built agentic AI solution that handles high-volume administrative tasks such as appointment scheduling, clinical documentation, and medical coding, keeping providers informed and in control while delivering proven results across the care continuum.
Healthcare depends on human connection, yet repetitive administrative work pulls professionals away from patient care. Healthcare provider organizations handle millions of patient calls annually, with staff spending up to 80% of call handle time compiling data across disparate systems for routine tasks like appointment scheduling. Meanwhile, millions of clinicians and administrative staff face continual documentation and administrative burden that keeps them from focusing on care delivery. Ultimately, this impacts patients, with 89% citing ‘ease of navigation’ challenges as their primary reason for switching providers.
At AWS, we’ve…
