By SmartCompany
Publication Date: 2026-01-26 22:00:00
The company was under pressure to stay ahead of demand, meet competition and grow quickly without sacrificing the first-class, personalized service for which it had become known. At the same time, the company had reached a digital limit and was managing a technology stack that was no longer fit for purpose.
To move beyond manual processes, RenewCo wanted to adopt a unified platform that could maximize its competitive advantage, transform operations and ensure the company could continue to deliver a best-in-class, high-touch support experience at scale.
“We strongly believed that by putting technology – and especially AI – at the heart of our business, we could evolve our marketing and service capabilities alongside our customer base,” says CEO and co-founder Mark Summerville. “If this helps us create a highly efficient organization, we should deliver to our customers in a way that feels like a better experience.”
