How USAA is building gen AI at scale with IBM – SiliconANGLE

Most companies talk about gen AI as a feature. At the United States Army Automobile Association, it’s becoming foundational.

USAA is applying generative artificial intelligence across core operations to pull strategic insight from unstructured data, according to Ramnik Bajaj (pictured), senior vice president, chief data, analytics and AI at USAA. Its approach prioritizes scale, trust and adaptability across the enterprise.