How law firms have used AI in the last year

How law firms have used AI in the last year

By Carlos Tse
Publication Date: 2025-11-14 18:03:00

Through its industry monitoring tool Brand intelligenceAgile Market Intelligence collected qualitative feedback from Australian private practice legal professionals and management consultants in five quarterly surveys conducted between September 2024 and September 2025. Using this data, Agile analyzed AI-related commentary to examine the Australian jurisprudence experience professionals with AI.

An overview

Based on the findings, the AI ​​adoption journey began with strong enthusiasm and was marred by critical product defects that have since stabilized into a “more mature, evidence-based pattern.” In September 2024, a “baseline of interest and exploration” was established with a “future-focused interest” in the use of AI in the workplace. In March 2025, tensions arose among users introducing AI into their legal tech stacks. Respondents reported “system instability, hallucinations, and inability to complete basic tasks as promised.”