House730 has integrated GPT-3.5-Turbo-16K from Microsoft Azure OpenAI service to enhance its customer service capabilities and streamline property listings in Hong Kong. This move marks the first time a search engine has utilized this technology in the Hong Kong real estate market.
Mike Wong, the CTO of House730, expressed the company’s commitment to innovation in digital solutions to improve user experience. By leveraging Microsoft Azure OpenAI, House730 aims to bridge the gap between user expectations and the actual search results that connect users with real estate agents. The use of this technology will make the property search process more efficient for customers, ultimately enhancing customer satisfaction and retention.
The implementation of Microsoft Azure OpenAI has enabled House730 to address over 80% of previously unanswered customer queries. The solution offers a high level of customization, allowing the company to tailor the output format to meet specific requirements. With extended token limits, the technology can generate precise search results and filter out irrelevant requests, ensuring that customers receive accurate and relevant information.
Prior to adopting Microsoft Azure OpenAI, House730’s development process for natural language processing prototypes required significant time and resources. However, with the new technology in place, the company can now implement these models in just two to three days without the need for additional software engineering input. This efficiency has resulted in cost savings for House730, as the heavy lifting is now handled by the Microsoft Azure OpenAI Service.
In addition to improving customer service and search capabilities, House730 plans to expand its parking rental segment using Microsoft Azure OpenAI. By leveraging this technology, the company aims to address the current imbalance between limited parking supply and high demand in Hong Kong.
Overall, the integration of Microsoft Azure OpenAI has positioned House730 as a leader in leveraging advanced technology to enhance its real estate offerings. By streamlining customer queries and improving search functionality, House730 is setting a new standard for customer service in the Hong Kong real estate market.
Article Source
https://futurecio.tech/house730-leverages-azure-openai-service-to-enhance-customer-satisfaction/
