In all, the company now has more than 16 gen AI use cases in production, available to all its 95,000 employees. An AI copilot from Moveworks has also helped Honeywell automate IT help desk requests, reducing the number of tickets humans have to address by 80%. Another virtual assistant, Red, leverages Honeywell’s archive of 350,000 pages of product manuals and more than 50,000 internal articles to answer questions.
Jordan, who came aboard five years ago, explains that…
Article Source
https://www.cio.com/article/3816457/honeywell-transforms-with-gen-ai.html
