By Kieran Devlin
Publication Date: 2026-02-16 10:23:00
The mandate for today’s tech leaders is as straightforward as it is punishing. They must modernize the infrastructure without breaking the bank, and deploy GenAI before the competition renders you obsolete. In a move aiming to alleviate this dual pressure, HCLTech has announced the launch of an enhanced version of its Fluid Contact Center solution. Deepening a thirty-year strategic collaboration with Cisco, HCLTech is aspiring to simplify the often perilous journey toward a modernized, AI-driven customer experience.
At the heart of this announcement lies the integration of HCLTech’s managed services expertise with the cloud-native architecture of the Cisco Webex Contact Center platform. The enhanced solution is designed to offer enterprises a “guided migration” path, effectively removing the friction that typically accompanies major infrastructure overhauls. By leveraging Cisco’s AI-powered capabilities, HCLTech enables businesses…
