By Liza Ateh
Publication Date: 2026-03-16 00:00:00
Over the last five years, we’ve invested more than $150 million to help people learn digital skills. We’ve worked with 70 organizations across 41 European countries, reaching millions of people. Our goal is to bridge digital skills gaps for underserved communities.
Now, as we all look toward the AI era, we’re sharing what we learned in a new report. We found four key lessons from our digital skills programs that are shaping our new AI-focused efforts, like the AI Opportunity Fund, which supports the newly announced AI Works for Europe.
1. Solve for context
Every learner is different, and so is every community. The best results come from programs and support designed for their specific needs. For example, Google.org-supported research by Generation identified AI-driven hiring bias against mid-career workers; resulting in the development of a targeted program with an 83% job placement rate.
Wraparound support — like help with living costs and technology access — ensures all…
