Getting AI governance right

In February, CommBank became the first Australian bank to publish a detailed report on its AI implementation, governance framework and practical applications.

“The report not only gives customers insight into our AI governance and management framework, but is also helpful for other Australian businesses looking to implement AI responsibly,” said Ranil Boteju, Chief AI Officer at CommBank.

With the advent of agent AI, the black box problem is intensifying, making explainability and control increasingly important.

“We are investing in technologies that give us greater insight into how AI systems make decisions,” says Telstra Data & Lisa Green, managing director of AI strategy and architecture. “When working at scale, good governance depends on the right tools as well as human oversight. We work closely with our SaaS partners to ensure a similar…