Ebay, which has been quick to deploy AI-powered chatbots as well as conversational and interactive agents, has taken the next step by using agentic AI to deliver real-time, hyper-personalized product picks to customers. The new Ebay shopping agent, currently available to a small percentage of U.S. customers, will become available to other users on a rolling basis.
The shopping agent will show up at any point in the buying journey, either by reacting to a shopper’s request or…
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https://www.retailtouchpoints.com/features/news-briefs/ebay-debuts-agentic-ai-to-further-personalize-customer-experience
