By Lee Marshall
Publication Date: 2025-12-05 01:23:00
73 percent of companies now expect positive AI returns within three years, and most expect AI to become a central part of business processes by 2028.
But only 10 percent of companies use AI strategically and company-wide.
Herein lies the paradox: we can see the value and know that it is real. So why isn’t acceptance more widespread?
This is not primarily a technology problem; it is an organizational matter.
More is needed to close the gap
Many organizations point to a shortage of skilled workers. More than two-thirds believe their workforce does not have the skills to maximize their AI return on investment (ROI), and nearly three-quarters are retraining or upskilling their employees. But skills alone do not explain the gap. You can’t train your way out of structural inefficiency.
Fragmented work processes, unclear responsibilities and slow decision-making processes remain obstacles. Even well-trained teams cannot scale AI if the underlying processes are not designed for it or are missing.
In some cases, employees…
