Companies like Southwest, Google, and Netflix share a motto: Change everything, and make it worse

Companies like Southwest, Google, and Netflix share a motto: Change everything, and make it worse

Once a company reaches a certain level of success, it seems that a certain shift becomes inevitable: The quest for infinite growth kicks in, and suddenly, everything that made the company great starts to erode. A once-beloved brand…

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https://bgr.com/business/companies-like-southwest-google-and-netflix-share-a-motto-change-everything-and-make-it-worse/