Webex AI Agent, available in early 2025, will bring together conversational intelligence with generative AI to help improve self-service. Dhingra pointed out that, while customers want self-service, 55% avoid it because they find it “rigid…
Article Source
https://www.computerworld.com/article/3578806/ciscos-new-ai-agents-and-assistants-aim-to-ease-customer-service-headaches.html
