By No Jitter
Publication Date: 2026-06-03 12:53:00
No Jitter Brief:
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Cisco announced multiple products at Cisco Live on Tuesday, including several new Webex AI Agents, an AI Concierge to act as a “brand’s front door” and the Webex AI Workforce Engagement Management (AI WEM) to manage human and AI agents in a single platform.
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Webex AI Agents will gain three new AI agents. Prep Agent will surface relevant information from CRM data, prior conversation history and open action items for the human worker. Translator Agent will provide real-time translation. Prep and Translator will be generally available in Q3 2026. Notetaker Agent will capture in-person conversations and decisions made during meetings; it enters beta in Q3 2026
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Generally available in Q4 2026, Webex Contact Center will receive an AI Concierge, a customer-facing, pre-configured AI agent that is built to deliver “personalized conversations using context, AI memory, and multi-agent orchestration” across customer interactions. In short, the AI Concierge will maintain a…
