By Unite.AI
Publication Date: 2026-10-07 14:18:00
Cisco introduced a set of agentic collaboration products at WebexOne 2026 in Austin, Texas, on October 7, 2026, spanning the Webex suite, meeting-room devices, and its customer experience portfolio, including Claude Managed Agents in Webex, the RoomOS 27 device operating system, and Dialog, an agentic harness for the Webex AI Agent platform.
The announcement addresses what Cisco describes as three connected dimensions of work for the AI era: how people work, how the workplace adapts, and how businesses engage with customers. Cisco said it is bringing conversations, physical workspaces, and customer touchpoints together into a single shared context, an approach it frames as moving beyond reactive chatbots toward digital teammates that participate in complex work.
“The next era of work isn’t about bolting chatbots onto yesterday’s tools,” said Jeetu Patel, Cisco’s president and chief product officer. “It’s about AI agents working alongside…
