By @SiliconANGLE
Publication Date: 2026-06-02 13:00:00
Cisco Systems Inc. today unveiled a set of collaboration and customer experience products that transform its Webex videoconferencing platform into what executives describe as an intelligent operating system for work.
The updates span collaboration hardware, AI agents, contact center software and security enhancements that Cisco said will support a future in which AI agents work alongside employees. The company said collaboration platforms are becoming central to how organizations manage knowledge, automate workflows and connect people with AI-driven services.
The most important conversations your organization will have will happen in your collaboration platform,” Amit Barave, vice president and general manager of Webex Suite, wrote in a blog post. “Deals will close. Patients will be served. Decisions will be made. AI agents will be working alongside your people in every one of them.”
At the center of the strategy is what Cisco calls Connected Intelligence, a framework…
