By @iTnews_au
Publication Date: 2026-05-21 20:45:00
The Commonwealth Bank has begun using AI in its employee surveys to analyze and interpret feedback from its more than 51,000 employees.
Matt Hull, executive manager of culture and people, said the bank is using technology in a variety of ways to better understand its workforce, including processing individual employee comments on a scale previously thought impossible.
Speaking at a customer event for survey software specialist Qualtrics, Hull said that every time the bank conducted a survey of its entire workforce, it could face the daunting task of analyzing the number of employee comments…
