Amazon Web Services Inc. today announced the launch of Amazon Connect Health, a new agentic artificial intelligence solution focused on reducing administrative workloads for healthcare providers while improving how patients access care.
The platform is designed to automate routine operational tasks, including patient verification, appointment scheduling, medical history review, clinical documentation and medical coding. AWS says that allows clinicians and care teams to focus more time on patient treatment rather than administrative work.
The new offering builds on the company’s existing Amazon Connect cloud contact center platform and integrates directly with electronic health record systems used by hospitals and clinics. AWS says that its goal is to simplify interactions across the healthcare system by using AI agents to handle common operational processes that typically require multiple systems and manual coordination.
The problem the solution is seeking to address is a…