Introduction
When you run VMware workloads on AWS, getting the right support quickly matters. Today, we’re sharing that Amazon Elastic VMware Service (Amazon EVS) customers can now contact AWS or Broadcom for VMware Cloud Foundation (VCF) support. With this change, you can connect directly to the support organization best positioned to resolve your specific issue, whether it involves AWS infrastructure or VMware software.
Previously, all support requests for Amazon EVS environments were handled exclusively through AWS Support, regardless of whether the issue involved AWS infrastructure or VMware software. Going forward, you’re now able to contact the right team from the start, reducing resolution times and improving your overall support experience. Of course, you can continue to contact AWS directly for any issue. However, if you have VMware specific requests, you now have the option to contact Broadcom directly.
How it works
You can always…
