If 2024 was the year of AI – not much is set to change in the year or so ahead. AI is reshaping the contact center landscape – transforming a largely reactive operation into a proactive, intelligent, and personalized customer experience. AI will continue to improve efficiency, empower human agents and pre-empt customers’ needs before they identify them. Here we explore the key benefits of AI in the contact center and how its role is set to set…
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https://www.cxtoday.com/contact-center/ais-evolving-role-in-the-contact-center-local-measure/
