By Mirage News
Publication Date: 2025-11-20 13:32:00
As artificial intelligence tools like ChatGPT become increasingly popular for people seeking personal therapy and emotional support, the dangers this can pose, particularly for young people, have made numerous headlines. What hasn’t received as much attention is employers’ use of generative AI to assess employees’ mental well-being and provide emotional support in the workplace.
Authors
- Nelson Phillips
Distinguished Professor of Technology Management, University of California, Santa Barbara
- Fares Ahmad
PhD Candidate in Technology Management, University of California, Santa Barbara
Since the pandemic-induced global shift to remote work, industries ranging from healthcare to human resources to customer service have seen an increase in the number of employers using AI-powered systems designed to analyze employees’ emotional states, identify emotionally distressed individuals, and provide them with emotional support.
This new frontier is a…
