AI is making work better — and messier. Early research suggests who’s thriving, who’s not, and why.

It’s been over two years since ChatGPT was introduced to the world — and the workplace is still figuring out how to adapt to AI.

One large-scale field experiment and two surveys published or conducted last month give some clues into how AI is reshaping work.

While AI has shown signs of helping close experience gaps and improve collaboration, the data suggests some workers are skeptical and cautious — particularly when guidance on how to use AI is limited or…