Carolyn Bennett remembers flipping through a yellow telephone book in the 1980s to find carpet stores and workers who refinished wood to help renovate her home.
Today, the 67-year-old uses a chatbot to help her shop. Bennett has turned to ChatGPT, which she refers to as “Chat,” to find vendors for a kitchen renovation project, compare heat pumps and weigh in on whether she should buy a convection oven.
The San Francisco resident could have browsed websites on Google, but she prefers using…
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https://www.latimes.com/business/story/2025-05-24/google-openai-and-perplexity-want-you-to-use-ai-to-shop-will-consumers-buy-in
