AI-Driven Solutions for Customer Retention: Humana and IBM’s Conversational Assistant

AI-Driven Solutions for Customer Retention: Humana and IBM’s Conversational Assistant

Humana has experienced various improvements after joining hands with IBM Watson, including:

1. Cost Effectiveness: The Watson-based system handles calls at approximately one-third the cost of the previous system, leading to significant savings on…

Article Source
https://www.analyticsinsight.net/case-study/ai-driven-solutions-for-customer-retention-humana-and-ibms-conversational-assistant

More From Author

Intel releases new GPU driver with Final Fantasy VII Rebirth performance improvements

Intel releases new GPU driver with Final Fantasy VII Rebirth performance improvements

Engadget Podcast: Diving into NVIDIA’s RTX 5090 and Samsung’s Galaxy S25 launch

Engadget Podcast: Diving into NVIDIA’s RTX 5090 and Samsung’s Galaxy S25 launch

Listen to the Podcast Overview

Watch the Keynote