Agentic AI to Handle 68% of Customer Experience Interactions by 2028

vm_adminMay 27, 2025

Agentic AI to Handle 68% of Customer Experience Interactions by 2028

For Immediate Release
2025-05-27 07:04:00

News Summary:

The rise of agentic AI: By 2026, 68% of all customer service and support interactions with technology vendors are expected to be handled by agentic AI.

Customer experience becomes mission-critical: With growing…

Article Source
https://newsroom.cisco.com/c/r/newsroom/en/us/a/y2025/m05/agentic-ai-poised-to-handle-68-of-customer-service-and-support-interactions-by-2028.html