Actionable data can help governments ‘listen’ to citizens, says Georgia’s AI chief | StateScoop

To improve citizen services, data-driven decisions are integral, Nikhil Deshpande, Georgia’s chief digital and AI officer, said. But even more importantly, that data has to be actionable, he said, as it allows governments to truly “listen” to citizens and match the private sector’s customer-centric standards.

“Every time, every service we deliver, we are having a conversation with our constituents. We are having a conversation, a transaction, with our customers. And…