Accenture and Avanade Collaborate with Microsoft to Develop Agentic Factory to Help Reduce Manufacturing Downtime

The agentic factory moves beyond traditional manufacturing analytics, dashboards and oversight tools. It enables AI agents that assist factory operators with initial status checks, diagnostics and guided troubleshooting when production lines or machines are not producing at the intended rate. The agents analyze operational context, historical machine behavior and production data to suggest likely causes and recommended actions. When additional support is required, the product helps prepare maintenance tickets or spare parts orders.

“Manufacturers are looking to reinvent their shop floor operations with AI for improved safety and productivity,” said Tracey Countryman, global Supply Chain and Engineering lead at Accenture. “This includes moving beyond visibility toward systems that support frontline workers in critical moments. Our agentic factory helps production…