Data and AI agents give a lift to TK Elevator service technicians – Source EMEA

TKE began digitally connecting elevators and escalators around a decade ago, using sensors and digital controllers to collect information about how the equipment was operating. From the start, it brought that information together in a central data platform using Microsoft Azure, ⁠⁠Azure IoT and ⁠Azure Databricks and built it out further in partnership with Microsoft Industry Solutions Engineering, now called Microsoft Frontier Company.

Creating a common data environment was particularly important as TKE added different types of equipment through acquisitions. That meant servicing units made by other manufacturers, as well as introducing its digital-native EOX and HELIX elevators. More recently, generative AI has started to allow the company to draw on information that does not sit neatly in operational systems, including technical documents and technicians’ service notes.

“Everything we did before was on structured data,” says Christian Jung, head of digital data…