By Toby Ingleton
Publication Date: 2026-10-02 12:25:00
By Toby Ingleton |
Software provide panagenda has created a new agent that allows its TrueDEM digital experience monitoring platform to extend in-call Microsoft Teams analytics to macOS.
TrueDEM allows IT teams to respond quickly to user issues, and has supported macOS for device performance and network telemetry for some time. The new agent gives administrators audio, video and screen sharing performance as calls on macOS devices are happening, for every call a user makes, in the same way that an existing agent does for Windows users.
“Administrators could already see device and network behavior on a Mac, but not what was happening inside the call itself,” said Stefan Fried, senior program manager for TrueDEM at panagenda. “That made a Teams call issue on macOS harder to pinpoint than the same issue on Windows. With this release administrators get the same call data on both platforms.”
TrueDEM…
