By Evan Schuman
Publication Date: 2026-04-24 05:27:00
But, he added, “when IBM points out that customers can and should address bias through fine-tuning and governance, it is quietly acknowledging a limitation. It is admitting that whatever happens at the model layer is not the end of the story. It is only the beginning of it.”
Manish Jain, a principal research director at Info-Tech Research Group, saw the IBM position as correct, but also as the latest example of large vendors shifting responsibility for AI accuracy onto their enterprise customers.
“I see IBM’s board’s stance being broadly consistent with industry practice, which is doing everything to shift the responsibility of removing bias towards customers,” Jain said. “In fact, many independent software vendors (ISVs) are also taking a similar position and saying to their customers, ‘We’ll provide the compass, you chart the course.’ Unfortunately, accountability is the victim. Regulatory guidelines, independent audits, standardized benchmarks, in…
