Sendbird Inc., an artificial intelligence communications and conversation platform, today announced the launch of what the company calls an “omnipresent” AI agent that can handle customer service issues proactively rather than just reacting to them.
“Customers don’t think in terms of channels and neither should your AI,” said Chief Executive John Kim. “They just want their issues resolved, fast.”
Omnipresence means the company’s AI agent can engage and respond to…
Article Source
https://siliconangle.com/2025/04/30/sendbird-launches-omnipresent-proactive-customer-support-ai-agent/
