By Business Wire
Publication Date: 2026-06-02 15:00:00
SAN FRANCISCO, June 02, 2026–(BUSINESS WIRE)–Zendesk today announced the availability of Zendesk Support Assistant for Microsoft 365 on Microsoft AppSource, an online cloud marketplace providing tailored line-of-business solutions. This enhanced agent integrates Microsoft Agent 365 built to streamline employee service, the integration gives teams a faster way to support employees through AI-powered workflows inside tools they already use, such as Teams, Outlook, Word, and more.
“Most service tools ask employees to adapt to change how they work. We built this integration on the opposite premise: when service teams are already under pressure to do more with less, technology should meet employees where they are, not add to the burden,” said Vishnu Parimi, VP Product, Employee Service, Zendesk. “By integrating with Agent 365, Zendesk delivers support inside the channels that employees interact with daily, with the added security and oversight organizations need to…