XAPP AI today announced the availability of a new conversation bot builder for contact centers through Amazon Web Services (AWS). The new product is called Conversational Self Service for Contact Center Intelligence (CSS4CCI). According to the company, the service allows users to ingest content from websites, support documentation, and customer interactions to create production-ready virtual conversation agents for chat and voice in less than an hour. XAPP’s machine teaching technology then trains the virtual agents based on actual conversations to improve performance.

Pat Higbie, co-founder and CEO of XAPP AI, told Voicebot in an interview that the impetus for the new product is to provide a voice solution with a measurable return on investment (ROI) for companies. “Corporate customers demand an ROI that they cannot achieve through marketing-oriented skills and actions alone. You see a great opportunity for …



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