Fresh off the heels of the AI-powered accent adjustments in the Oscar-nominated 2024 film “The Brutalist,” the French company that owns the largest call center in the world has announced that it’s using similar technology to “soften” its India-based agents’ accents.
As Bloomberg reports, the Paris-based outsourcing company Teleperformance — which works with clients including Apple, Samsung, and TikTok — invested $13 million earlier this year in Sanas AI, a “real-time speech understanding…
Article Source
https://futurism.com/call-center-ai-accent