By Malcolm Knox
Publication Date: 2026-02-27 18:00:00
Opinion
Malcolm KnoxJournalist, author and columnist
When I heard how the AI assistant didn’t solve my problem, I thought there’s another job I’m glad my kids didn’t get trained for: customer service. A real young adult could never be as accommodating and helpful as this version of HAL-9000 and certainly wouldn’t be as cheap.
But a job is a job, and that one is gone. The wave of artificial intelligence taking over jobs is breaking out faster than expected. The World Economic Forum’s Future of Jobs Report 2025 predicts that 92 million jobs will be “displaced” by AI over the next four years. Unlike previous industrial revolutions, the automated jobs are middle-class white collar jobs that require college education.
