And since the agents speak English, there are endless tricks people will try to trick the AI. “We do a lot of testing before we implement anything, and then we monitor it,” he adds. “Anything that’s not correct or shouldn’t be there we need to look into.”
At IT consultant CDW, one area where AI agents are already being used is to help staff respond to requests for proposals. This agent is tightly locked down, says its chief architect for AI Nathan Cartwright. “If someone…
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