Robot vacuums stopped. Doorbell cameras were no longer looking for package thieves, although some of those deliveries were canceled anyway. Netflix and Disney films were suspended and the Associated Press had trouble getting the news published.

A big failure on Amazon’s cloud computing network Tuesday severely disrupted the services of a multitude of US companies for hours, raising questions about the vulnerability of the Internet and its concentration in the hands of a few companies.

How did it happen?

Amazon still hasn’t said anything about what exactly went wrong. The company limited its communications on Tuesday to terse technical explanations on an Amazon Web Services dashboard and a brief statement made through spokesman Richard Rocha confirming that the outage had affected Amazon’s own warehouse and delivery operations, however said the company was working to resolve the problem as soon as possible. “No further questions were immediately responded to on Wednesday.

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