By Microsoft Source Australia & New Zealand
Publication Date: 2026-04-17 00:18:00
Whakarongorau, New Zealand’s leading triage, prevention and wellbeing provider, is launching a new AI-powered Microsoft Azure greeting service to support New Zealanders waiting to connect with human care. The service is designed to make people feel supported from the moment they make contact. It will also “help the responders” and give frontline teams peace of mind that they are being cared for while they wait for help to arrive.
AI that lays the groundwork so doctors can focus on care
Every day, Whakarongorau manages more than 7,000 interactions across its health, mental health and social services, connecting with more than 735,000 people across Aotearoa each year. Services include Healthline, Emergency Triage, 1737 Need to talk? and family and sexual harm services. Demand is constantly growing and the type of support people need is becoming increasingly complex. In Whakarongorau’s mental health services, for example, people seeking support who are at risk of harm…