Westpac hired Accenture to develop artificial intelligence-powered agents which are already used in software programming, and which may one day assist its bankers in processing loan applications.
Agentic AI is an extension of generative AI that involves bots imitating human decision-making. AI agents can execute actions, moving beyond chatbots which merely surface and communicate data back to a user.
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https://www.afr.com/companies/financial-services/westpac-works-with-accenture-to-deploy-ai-agents-20250127-p5l7hh