Western Union Taps AI to Move to ‘Platform Operating Model’ | PYMNTS.com

Western Union Taps AI to Move to ‘Platform Operating Model’ | PYMNTS.com

Western Union launched an artificial intelligence-focused partnership with India’s HCLTech.

The collaboration will see Western Union employ HCLTech’s AI solutions to move to a “platform operating model,” which will offer greater agility and scalability, according to a Monday (March 24) press release.

“Western Union will harness HCLTech’s cutting-edge digital, cloud and AI solutions to enhance platform and channel capabilities, delivering seamless and innovative customer…

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