McDonald’s decided to end its partnership with IBM after its AI technology led to drive-thru ordering issues. Despite this setback, IBM’s stock rose as analysts applauded its advancements in AI. This incident highlights the current limitations of AI in complex tasks like order taking, but also suggests that future improvements are likely. Various fast-food chains are experimenting with AI technology, and failures like this are seen as part of the process of developing new AI applications. Consumers have generally been forgiving of AI mistakes, and experts believe that the technology will continue to improve over time. While taking complex orders in real-time poses a challenge for AI, it is having a positive impact in other areas like career discovery and content creation. Ultimately, the development of AI in customer service environments is inevitable, and once perfected by companies like IBM and Google, it is expected to be widely adopted. For now, relying on humans for certain tasks may still be the best option.
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https://www.fierce-network.com/cloud/ibms-ai-fail-whopper-or-not-we-asked-analysts
