By PR Newswire
Publication Date: 2026-02-20 14:00:00
A Black Book survey of more than 750 healthcare executives shows Waystar leads the industry in customer satisfaction with AI execution and outcomes
LEHI, Utah and LOUISVILLE, Kentucky., February 20, 2026 /PRNewswire/ — Waystar (Nasdaq: WAY), a provider of leading healthcare payment software, today announced that its AI capabilities have reached the top spot in the revenue cycle management industry, according to an independent survey by Black Book Market Research™ focused on agentic and generative AI in revenue cycle management.
Waystar ranked first overall in customer-reported results, execution, and satisfaction, and outperformed all competitors in core AI value realization metrics. The survey evaluated 49 RCM providers and collected insights from more than 750 senior healthcare executives across all provider sizes and care settings.
Key survey results include:
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Maximum satisfaction and exceptional loyalty: Waystar received a…