Privacy concerns related to the mandate to retain customer records
ANALYSIS Virtual Private Network (VPN) providers are digging in after the introduction of a new law India the obligation to collect user data and keep it for at least five years.
Under a new policy (PDF) from the country’s Computer Emergency Response Team (CERT-In), VPN Providers in the country must keep records and logs of customer names, physical addresses and contact numbers – all of which must be verified – along with email and IP addresses.
service provider must also record and retain the customer’s “Rental Term” (timestamp used at registration), contract purpose and “Ownership Pattern”.
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