Tray.ai Launches ITSM Agent That Actually Does the Work, Outperforming Single-Purpose SaaS App Agents

SAN FRANCISCO, April 23, 2025 (GLOBE NEWSWIRE) —  Tray.ai, innovator of the AI-ready composable integration platform, today unveiled its IT Service Management (ITSM) Agent, a powerful addition to its growing enterprise AI agent lineup built with its low-code Merlin Agent Builder. Unlike single-purpose SaaS app agents or chatbots that simply surface information in response to questions, the Tray ITSM Agent reasons, acts, and adapts across systems to automate IT support tasks and resolve…