Transforming work at Cisco with our internal AI assistant, purpose-built with security

Cisco wanted to make generative AI available to every single employee in a secure, cost-optimized way. To do this, Cisco IT developed an internal AI-powered assistant — purpose-built with security — designed to elevate how employees work. More than just another tool, Cisco’s internal AI assistant drives significant efficiency and frictionless experiences for employees – with 73% of users reporting increased productivity and an average time savings of 5 hours per week.  

As AI tools like ChatGPT emerged in the marketplace, we saw both opportunity and risk. While Cisco recognized the transformative power of AI and the outcomes these tools could enable for our organization, the increasing usage of public AI solutions also raised critical safety and security concerns for enterprises.  

Seven in ten executives believe generative AI in the enterprise introduces new security risks for company data and are concerned about employees inputting personally identifiable…