Two years after bragging that artificial intelligence could do the work of 700 employees, Swedish fintech giant Klarna is quietly backpedaling—by asking some of those same humans to return.
In 2023, Klarna stopped hiring altogether. By 2024, it had partnered with OpenAI, slashed customer service and marketing departments, and publicly declared that “AI can already do all of the jobs that we, as humans, do,” according to CEO Sebastian Siemiatkowski. The company was quick to…
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https://www.vice.com/en/article/this-company-replaced-workers-with-ai-now-theyre-looking-for-humans-again/
